Careers

Our company is expanding rapidly and we are constantly seeking talents to join our team. If you are hardworking and would like to join a nimble team full of passionate professionals, please send your resume to info@gbcgroup.ca.

We appreciate your interest in our company.

 

Current Opportunities:

Warehouse Associate / Customer Service Assistant

Responsibilities

  • Process, wrap and ship orders accurately
  • Organize stocks and maintain inventory
  • Inspect products for defects and damages
  • Examine ingoing and outgoing shipments
  • Organize warehouse space
  • Receive, unload and place incoming inventory items appropriately
  • Check, verify and fill customer invoices
  • Abide by all company safety and hygiene regulations
  • Contribute ideas on ways to improve or optimize warehousing procedures
  • Keep warehouse clean and organized daily

Other customer service duties

  • Manage inbound sales emails and phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Process PO, create invoice, and arrange order selection/pickup
  • Keep records of customer interactions, process customer accounts and file documents
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Qualifications:

  • Proven warehouse experience
  • Ability to operate forklift, hand truck, pallet jack and other warehouse equipment
  • Team player with organizational skills
  • Ability to lift or move heavy products (up to 50lbs)
  • College diploma or equivalent
  • Eligible to work in Canada without sponsorship (work visa, PR, citizen)
  • Nice to have: Mandarin or Cantonese
  • Experience with QuickBooks and Google Workspace
  • Experience in working in a fast-paced environment
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively

Compensation and Benefits:

  • Commensurate with experience
  • Annual bonus and profit sharing
  • Snacks, company luncheons, and tours